We're sorry to hear that your SweepStar's service didn't live up to your expectations. Your happiness is our goal. That's why we have our Satisfaction Guarantee. If you’re not happy, we’ll work to make it right.
We set high standards, and all SweepStars on our platform are meant to provide quality service.
If your SweepStar offered an unsatisfactory service please be sure to rate them and indicate this. Our support team will then be able to assess your feedback and provide you with a voucher for any work not completed or completed unsatisfactorily as per our Satisfaction Guarantee.
As per our Satisfaction Guarantee, on an assessment of your feedback, we will provide you with SweepSouth credit to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company. Please also familiarise yourself with our Satisfaction Guarantee. Note that no monetary refunds are offered.