Please pop onto our site to try to correct the error with the card that is attached to your profile. This will ensure that your payments can go off seamlessly for any future bookings.
If your transaction failed, it is often due to an authorization error. The reason for this could be one of a few items:
1. Insufficient funds / limit reached
2. Risk system of issuing bank
3. Risk system of acquiring bank
4. Other technical reasons including that the card is not enabled for online transactions
If authorisation failed you will need to contact your bank for more information and assistance - due to your safety and security surrounding your online transacting we have little access to info surrounding why your payment has failed. We encourage you to contact your bank directly as they will be able to advise why they are not authorizing a charge to your card for SweepSouth and guide you as necessary. This is often something as simple as the card not having been setup for online transacting or the limit not set for online transacting, but your bank will be able to advise.
Visit your account --> Bookings --> Cards and check the following:
- All card details are correct
- Card has not expired
- Card authorisation has not failed
If you still do not manage to come right, you are also welcome to purchase SweepCred (SweepSouth credit) using M-Pesa, once you've topped up your account please let our support team know and they will be able to run the outstanding charge against your 'SweepCred wallet'. Visit: https://ke.sweepsouth.com/accounts/profile/sweepcred/ to top-up!
We do not offer a standard EFT facility and will be unable to assist you with completing payment via standard EFT. Note that the company cannot be held liable in an instance where you have chosen to pay via standard EFT and we cannot guarantee that we will pick up on or recognise this payment.
Should you have any questions please submit a query to our support team.