You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service.
Please submit a query to our support team or call +254 207 640 964 so that we can respond to this urgently.
Again, our apologies. We hope you'll give us a chance to make this right.
If there is a no-show and you notify us via our Website within 24 hours after the scheduled start time, then we will at your option provide either a full refund of any payment made for that visit or else use reasonable endeavours to re-arrange the visit. We reserve the right not to make a refund or re-arrange a visit if we are not notified within that 24 hour period.