We've been listening and understand that some clients would still like to pay their SweepStar in the event that they need to cancel a booking(s) (whether it's due to Covid-19 isolating or just wanting to offer a Christmas gift) so we've put measures in place for clients who wish to do this.
If you would like to CANCEL an upcoming one-time booking and CONTRIBUTE towards your SweepStar, follow the below steps:
- Open your app where you will see a breakdown of upcoming and past bookings
- (You can also click on the menu [three horizontal lines, top-left corner] to view all upcoming bookings by clicking on 'Bookings')
- Tap on an upcoming booking that you would like to cancel
- Tap on 'More Options' at the bottom
- To cancel your full recurring set, tap on 'Cancel Repeat Appointment'
To cancel a one-time or one within your recurring set, tap on 'Cancel Appointment'
- Here you will be able to select from a list of reasons (e.g. I won't be home, COVID Conerns, etc.)
- Scroll down where you will be able to select an amount to contribute towards your SweepStar (pre-selected or custom amount)
- Click on 'Submit'