If you’d prefer to opt-out and remove insurance from your bookings, simply download our app (if you don’t have it already) and follow these simple steps:
- From the home-screen, click on the necessary booking
- Click on the pencil icon in the top, right-hand corner
- Scroll down, deselect insurance and click on 'Review'
- Here you will be able to review the changes/edits
- If you are happy, click on 'Save repeat booking' if editing a recurring booking, or 'Save Booking' if editing a one-time booking
Need some help? Our support team is ready and waiting to help and will gladly assist you in removing this charge from your upcoming booking(s).
For any new bookings you create, you will have the option to either add or remove insurance, for a nominal cost of R19 per booking for once-off bookings, while recurring users will get even more value from their bookings with this rate discounted, R12 per booking.
We really encourage clients to select this option to offer comprehensive peace of mind when welcoming a SweepStar into your home. SweepStars are passionate about their work and will often go to extra lengths to clean your home. This could be climbing on or under counters, moving furniture to get to hard to reach areas, pressing extra hard to get the wrinkles out of your clothes or vigorously scrubbing your plates clean. Sometimes this extra love results in accidents – knocking items over and breaking them, dropping breakables or burning your favourite shirt. When you insure your booking, you are covered for accidental damage or loss cover for household and immovable items up to R5000 as well as All Risk cover for all your movable, non-household items up to R3000 (10% excess applied to all claims). Please note: if insurance has not been opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses.