If you're looking for a SweepStar to come to your home several times a week, on a recurring basis, you'll be able to do so via our site, following the simple booking process. Recurring bookings can be made for every week, every 2 weeks, every 3 weeks or every 4 weeks.
Let's get started
If you're a returning user and have used SweepSouth before, you will be able to click on the dropdown arrow and view locations that you've previously added and/or used. If you're new to using SweepSouth or need to add in a new location, click on 'Add New Location' - here please add in your suburb name and selected it from the list offered.
Step 1: About your Clean, Extra Services & How Often
At your first booking, our system selects a highly rated SweepStar working in your neighbourhood. On every subsequent booking, the booking system offers you a list of your previously used SweepStars. If you would like to choose a booking date according to a specific SweepStar's availability. At the end of this step, under 'Your Favourite SweepStar', you will be able to scroll through the available options by selecting > or <.
About your Clean & Extra Services
Then, tell us a bit more about your place - the number of bedrooms and bathrooms. If you'd like your SweepStar to bring a kit of cleaning products you can select this here (Note that this includes: a general all-purpose cleaner, window cleaner, bathroom cleaner and dishwashing liquid, SweepStars are not able to provide any form of equipment). Please also select any additional tasks you would like completed. (All common areas are included, e.g. kitchen, lounge, dining area, etc.).
Here you will be able to select whether you would like to book a one-time (once-off) clean or if you would like to see a SweepStar on a regular basis - select 'Regular'. Here you will also be able to select a day and time that suits you.
Once you've selected 'Regular', simply select how often you would like to have a SweepStar come to your house from the options [Every week, Every 2 weeks, Every 3 weeks or Every 4 weeks]- a blue tick appears after making your selection. If you've selected 'Every week', additionally, you will be able to select the day(s) that you would like your SweepStar to come (e.g. weekly - every Monday and Thursday). Our system will then calculate an estimate based on your exact cleaning needs, location, date(s) selected and frequency (which you will be able to see in the right-hand-side).
We also offer discounted rates for multiple, regular bookings and our system will provide you with an estimate as you work your way through our booking process. Please note that these discounted rates only apply when scheduling 3 or more bookings per a week, greater than 5 hours each for the same address. (Discounted rates apply for multiple recurring bookings).
Your Favourite SweepStar
You can either select 'Let SweepSouth Pick for Me' or you can select a SweepStar you have previously used. Select the SweepStar you would like and our system will confirm their availability with regards to your selected date and time when you click on 'Request 'SweepStar Name' on the right hand side to proceed to the next step.
You'll notice on the right-hand-side that we'll provide you with an estimate of the number of hours your clean will take as well as an estimate on the cost based on the number of hours this will take, the date & time you've selected, current demand in your area and your cleaning needs. Please note that the number of hours estimated is an average and could take more or less time depending on your home and exact needs. You are able to adjust this time to accommodate your needs (by clicking on the pencil icon).
Recurring (Single) Booking Regular (Multiple Days) Booking
Once you click on 'Request (SweepStar Name) - our system will check the SweepStar's availability against your selection. If the SweepStar is not available, we'll give you the option to choose an alternate date when the SweepStar is available. If they're available, you'll proceed straight through to step 2 of the booking process.
Step 2: Your SweepStar & Your Location
When you get to step 2, your 'favourite' SweepStar who you selected will appear. Alternatively, you're also welcome to look through several other SweepStar profiles for SweepStars available - you'll be able to view the profiles by clicking the left and right arrows (< & >). You'll be able to see the SweepStar's profile image, her name & surname as well as her overall rating (calculated as an average based on what previous clients have rated him/her as well as a number of other items we monitor on our side (on-time arrivals, correct use of the app). We've also provided you with a small bio about the SweepStar, the background checks he/she has passed as well as whether they are happy to work around cats and/or dogs.
* We always try to send you the same SweepStar, but if your SweepStar suddenly becomes unavailable you will be sent a replacement SweepStar for the booking.
You've provided us with your suburb name, however, we now need your address to ensure we send the SweepStar to the correct place on the day. (For returning customers, we'll already have this detail populated for you to check).
Start by adding in the unit number and complex name. Please pop in your street address, this address will then display on the map. Carefully double check your address against the map. If you've previously added your address you will be able to select this from 'saved locations'.
Take note again of the right-hand-side, where you will be able to view your summary which updates as you complete your booking. Forget to add in your promotional code or voucher on the previous step, not to worry - pop it in here.
Ready for the next step? Click on 'Next'.
Recurring (Single) Booking Regular (Multiple Days) Booking
Step 3: Your Details & Payment Method
Please take a moment to complete the 'Your Details' section and ensure that this information is all correct. We want to make sure that we have your correct details to ensure we can contact you easily.
The next step is to select your preferred method of payment - card, EFT or SnapScan. We'll then guide you through completing payment. If you've previously booked with us, your card details will be present.
If you are satisfied that all is correct, please select 'Book'.
All done :). Check your email as we will have sent you a confirmation containing your booking details. You can now look forward to seeing your SweepStar on a regular basis.
Should you have any questions please submit a query to our support team.