We've been listening and understand that some clients would still like to pay their SweepStar in the event that they need to cancel a booking(s) (whether it's due to Covid-19 isolating or just wanting to offer a Christmas gift) so we've put measures in place for clients who wish to do this.
If you would like to CANCEL one, several or all of your upcoming bookings within your recurring set and CONTRIBUTE towards your SweepStar, follow the below steps:
Website
- Visit: https://sweepsouth.com/accounts/profile/bookings/
- Click on the relevant booking (for a recurring booking, ensure you click on the '>' to expand and view all bookings within the recurring set) - scroll down
- To cancel your full recurring set, click on 'Cancel All Appointments for...'
To cancel one within your recurring set, scroll down and click on 'Cancel This Appointment' - Here you will be able to select from a list of reasons, including 'Festive Cancellation' or 'Covid-19 Cancellation' which gives you the option to contribute R150 or R300 once off
- Add detail and under 'Are you sure you wish to cancel this appointment?' click 'Yes'
