We've added a new way for customers to support you on the SweepSouth app. It's called Transport Support, and this article explains what it is, how it works, and how it affects your earnings.

What is Transport Support?

Transport Support is an optional contribution a customer can add to a booking to help you with your travel costs. When a customer is booking, they can choose to add a little extra towards getting you to the job.

It's completely optional for the customer — some will add it, some won't — but when they do, it's there to support you.

How much of it do I get?

All of it. 100% of the Transport Support amount goes to you. SweepSouth does not take any share of it.

It is also paid on top of your normal pay for the job — it doesn't come out of your usual earnings, it adds to them.

Where will I see it?

You'll see Transport Support on the job request, before you accept. If a customer has added it, the amount will be shown along with the job details, so you know upfront what's included. It will appear in the Earnings section on your jobs:

If a customer hasn't added Transport Support to a booking, you simply won't see it on that job — that's normal and completely fine.

Is this replacing my tips?

No. Transport Support is separate from, and additional to, tips. Customers can still tip you the way they always have. Transport Support is simply another way for a customer to show their support — this time towards your travel.

So think of it as one more way customers can give a little extra, not a change to anything you already earn.

When do I get paid it?

Transport Support is paid out to you together with your normal payout for the job. Even in cases where a customer uses SweepCred to pay, the Transport Support amount is still paid out to you in full.

Do I need to do anything differently?

No. You don't need to change anything about how you work or how you accept jobs. When Transport Support is included, you'll see it on the job request, and it will be paid out to you as part of your earnings. That's it.

What about recurring bookings?

For recurring bookings (where you clean for the same customer regularly), Transport Support is added per visit — so if a customer chooses to support your travel, it applies to each appointment, not just once.

This is new — we're rolling it out slowly

Transport Support is a new feature and we're introducing it to customers step by step. You may notice it on some job requests before others as it rolls out. We'll keep you updated as more customers start using it.

Questions?

If you have any questions about Transport Support, please reach out through the in-app help option and our team will be happy to assist.