If your account is suspended, you cannot grab jobs on Earn More.

Earn More will not let you take new work until the suspension is lifted.

What suspension means

Suspension is a pause on new work. It is not the end of your time with SweepSouth.

While you are suspended:

• Your existing upcoming bookings stay yours. Please still go to them.
• Your existing customers can still rebook you on the app.
• You cannot grab new jobs on Earn More.
• New customers cannot book you.

Why we do this

We usually suspend an account for one of two reasons:

1. We are still checking your right-to-work documents, for example a work permit. By law, we cannot send you to new jobs until your documents are confirmed.
2. There is a active case we need to investigate, for example a report from a customer.

We pause new work while we check. This protects you, the customer, and SweepSouth.

What must I do?

1. Contact SweepSouth Support and ask what is needed from you.
2. Send us what we ask for as soon as you can — for example a copy of your permit or your ID.
3. Keep going to your existing bookings. Doing them well helps your case.

The sooner we get what we need, the sooner we can lift the suspension.

Suspended and deactivated are not the same

If you are not sure which one applies to you, look at My Info in your worker app: