This is the most common question we get. Almost always, your app is working fine.

Earn More shows different jobs to different Sweepstars. You will not see the same jobs as your friend. This is normal.

Here are the reasons, and what you can do.

Reason 1: All the jobs were already grabbed

Jobs go very fast. Sometimes every job in your area is taken within minutes.

When this happens, you will see a message like:

All recurring bookings in your operating area have been grabbed.

All onetime bookings in your operating area have been grabbed.

This message means Earn More is working. There is simply nothing left for you to grab right now.

What to do: look again just after 7pm this evening, when the new batch arrives.

Reason 2: The jobs are not in your areas

You only see jobs in the operating areas on your profile.

What to do: check your areas in your Worker App profile. If you are able to travel to more areas, add them. Then you will see more jobs.

Reason 3: The jobs are not your service

You only see jobs for the services you offer.

Example: there are 10 Outdoor Cleaning jobs tonight. You only offer Indoor Cleaning. You will see zero jobs. Nothing is broken.

What to do: check which services are on your profile.

Reason 4: Your Trust Score or your rating is too low

If your Trust Score is below 50 points, Earn More will not show you jobs to grab.

If your star rating is below 4.0, Earn More will not show you jobs to grab.

What to do: open My Performance in your Worker App and look at your score. Complete your next bookings well, with no rule-breaks, to bring your score up.

Reason 5: You are already busy at that time

If you already have a booking or a day off at that time, the job will not show for you.

What to do: Nothing. This protects you from being double booked. You can request Sweepsouth Support to remove a your day off, if you would rather want to take a booking on this day.

Tap here to submit a ticket to remove a day off: 
https://sweepsouth.datafree.co/worker/v2/help/new_request/remove_day_off

Reason 6: Your account is suspended

If your account is suspended, you cannot grab jobs on Earn More.

What to do: Contact SweepSouth Support and ask what we need from you.

Reason 7: There are simply not many jobs right now

Some services and some areas have fewer customers. On a quiet day there may be very few jobs, or none at all.

This is not a punishment, and it is not a fault in your app.

Quick things to check

1. Is it after 7pm? Most jobs arrive then.
2. Are your areas correct on your profile?
3. Are your services correct on your profile?
4. Is your Trust Score 50 or higher?
5. Is your rating 4.0 or higher?
6. Do you already have a booking at that time?

If you have checked all six and you still think something is wrong, contact SweepSouth Support.