The SweepSouth Satisfaction Guarantee ensures that SweepStars are able to provide clients with the highest level of cleaning service when engaging via the platform.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your ratings (feedback), we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
*Where estimated hours have been reduced, the Satisfaction Guarantee will not be applied.
*As per the T's & C's, we do not offer monetary refunds under any circumstances
Please note that The Satisfaction Guarantee will not be activated under the following circumstances:
- If you have reduced the hours the system estimated to be booked
- If you have booked where the estimate is 10+ hours and been encouraged to schedule an additional booking
- Any clean that is a pre-occupation, post-occupation, new home, rental home or deep clean
Note that an empty house does not mean the clean will be quicker
- If your bookings are set to 'self-manage'
SweepSouth provides a platform for connecting clients to service providers, when subscribing to the service one agrees to the T's and C's outlining that SweepSouth cannot be held responsible or liable for the service provided by the SweepStar. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved. The Company checks the backgrounds of service providers via third party background check services; at the time you made a Booking these checks did not reveal any cause for concern. When interacting with service providers you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don't know.