We would like to sincerely apologise for your poor experience. All SweepStars need to maintain excellent ratings to remain on our platform and we expect consistency from all service providers. Please ensure you complete the rating or submit a query to our support team.
If you are not satisfied with the quality of the booking, on an assessment of your feedback, we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
In accordance with our Satisfaction Guarantee, we are unable to offer any form of monetary refund where work has been completed, we will gladly consider SweepCred refunds where due.