A User will be covered under the Satisfaction Guarantee for every booking, subject to the exclusions below, provided:
- The Professional Service is agreed to between a User and a Service Provider through the Platform, performed by the Service Provider hired by the User and paid for in full through the Platform;
- You have reported the claim in writing within 72 hours of the Professional Service; and
- Your account is in good standing with no outstanding balances owed to the Company.
- You have not booked less hours than what our system estimated.