If you decide that you do not want to accept the booking, you'll be able to decline the booking. You'll need to choose a reason for why you do not want to accept the booking.
Decline Reasons and What Happens
- I have other work on this day --> we'll give you a day off for that day
- I need this time for personal reasons --> we'll give you a day off for that day
- I am not comfortable accepting this booking --> you'll still be able to receive another booking on that day
- I will not earn enough from this booking --> you'll still be able to receive another booking on that day
- I cannot find transport for this booking ---> --> you'll still be able to receive another booking on that day
Will I get an incident (a red face/doll)
You will receive the below incidents BUT THEY DO NOT IMPACT YOUR PERFORMANCE/RATINGS/RELIABILITY SCORE
- You will receive an incident if you decline a booking
- You will receive an incident if you do not take action (if you do not accept or decline)
Please keep in mind that these incidents are not weighted which means that will not have an impact on you at all, they are used internally so we can better understand the new feature. These DO NOT impact the following:
- Your performance
- Your average rating
- Your reliability score
You will get an incident if you accept the booking and then put in a late cancellation afterwards:
- If you take a day off 1, 2 or 3 days before your booking you will get an incident (a red face/doll)
- Your reliability score will go down