Once a customer has created their booking and specifically selected you as their SweepStar, you will be notified and will be able to visit your app in order to decide if you want to accept or decline the booking. You will be given 3 hours to accept or decline the booking.
What if I receive a booking very late at night or in the early hours of the morning?
You will need to accept or decline by 9am in the morning.
What if I receive a booking for the next day, after midday?
You will need to accept or decline by 3pm that afternoon.
What if I receive a booking for the next day, after 2pm?
You will need to accept or decline within 1 hour.
You will receive the below incidents BUT THEY DO NOT IMPACT YOUR PERFORMANCE/RATINGS/RELIABILITY SCORE
- You will receive an incident if you decline a booking
- You will receive an incident if you do not take action (if you do not accept or decline)
Please keep in mind that these incidents are not weighted which means that will not have an impact on you at all, they are used internally so we can better understand the new feature. These DO NOT impact the following:
- Your performance
- Your average rating
- Your reliability score