Instructions and Feedback

Tipping

• Am I able to tip my SweepStar?
• What % of the tip do SweepStars receive?
• I'd like to tip my SweepStar for each booking in my recurring set
• How can I add a recurring tip?
• How can I change a recurring tip?
• How can I remove a recurring tip?

Other

• Using Ladders
• What is a SweepStar?
• What % of the fee do SweepStars earn?
• What % of the tip do SweepStars receive?
• How is a SweepStar's schedule managed?
• What benefits do SweepStars receive?

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Customer Ratings (Feedback)

• What happens to a rating that I submit?
• What are customer ratings?
• Can SweepStars see my feedback?
• What happens to customer ratings and feedback?
• How can I provide feedback?

Problems with my Booking

• What do I do when I can't contact my SweepStar?
• What do I do if my SweepStar is late?
• What do I do if my SweepStar wants to reschedule or cancel?
• What do I do if more than one SweepStar arrives?
• What if my SweepStar left something behind?
• I wasn't matched with my preferred SweepStar?

Problems with my SweepStar

• What if my SweepStar appears to be lost?
• What if my SweepStar appears to be lost?
• What if something is damaged or missing?
• What if my SweepStar left early?
• What if my SweepStar acted unprofessionally?
• What if my SweepStar didn't finish the job?

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