Billing and Payments

3D Secure

• How to activate 3D Secure
• What is 3D Secure and why is it necessary?
• Activate MasterCard for SecureCode
• Activate Credit Card for 3D Secure
• Activate Card for Verified by Visa

Payment FAQs

• Why have I been charged an authorization fee?
• Why did you charge me R1?
• Can I be billed weekly?
• How does billing work?
• Is Instant EFT Secure?
• What is Instant EFT?

See all 13 articles

Payment

• What payment options do you offer?
• Can I pay via SnapScan?
• Can I pay via EFT?
• Can I pay using my card?

Billing Details

• How can I pay for my unpaid booking(s)
• What if my payment failed due to an authorization error?
• What if I require my company details on the invoice?
• How do I add a new card - App?
• How do I select the correct card and remove the wrong one - App?
• How do I add a new card - website?

See all 8 articles

Cancellations

• Will I be charged a fee for cancelling?
• Why was I charged a cancellation fee?
• What is the SweepSouth cancellation policy?

Refunds

• How do I request a refund for a promotional deal?
• How do I request a SweepCred refund?
• How can I get a refund?
• How do I request a refund for poor service?
• How do I request a refund of credits?