Billing and Payments

3D Secure

• How to activate 3D Secure
• What is 3D Secure and why is it necessary?
• Activate MasterCard for SecureCode
• Activate Credit Card for 3D Secure
• Activate Card for Verified by Visa

Payment FAQs

• How does payment work?
• Why is there a pending charge from SweepSouth?
• My account has an unrecognized charge?
• Why have I been charged an authorization fee?
• Why did you charge me R1?
• Can I be billed weekly?

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Payment

• What payment options do you offer?
• Can I pay via SnapScan?
• Can I pay via EFT?
• Can I pay using my card?

Billing Details

• How do I update my card details?
• How can I pay for my unpaid booking(s)
• What if my payment failed due to an authorization error?
• What if I require my company details on the invoice?
• What if my payment failed?

Cancellations

• Will I be charged a fee for cancelling?
• Why was I charged a cancellation fee?
• What is the SweepSouth cancellation policy?

Refunds

• How do I request a refund for a promotional deal?
• How do I request a SweepCred refund?
• How can I get a refund?
• How do I request a refund for poor service?
• How do I request a refund of credits?