How SweepSouth Works

About the Service

• Do SweepStars bring cleaning products?
• Do SweepStars bring cleaning equipment?

Creating a Booking

• How do I schedule a once-off booking - Website?
• How do I schedule a once-off booking - App?
• How do I schedule a recurring booking - Website?
• How do I schedule a recurring booking - App?
• How do I choose the same SweepStar - Website?
• How do I choose the same SweepStar - App?

Fees and Costs

• Price Increase - May 2018
• What is your hourly rate?
• What is the Service Fee?
• Will I be charged a fee for cancelling?
• How do the calculated estimates work?

General FAQ

• How do I cancel a recurring set of bookings?
• When am I covered by the Satisfaction Guarantee?
• What is excluded from the SweepSouth Satisfaction Guarantee?
• What is my relationship to SweepSouth and a SweepStar?
• Do you have weekend cleanings?
• Can I get an estimate - How do I get a quote?

See all 32 articles

What to Expect

• Can SweepStars move heavy things/furniture?
• What is included in every clean?
• Tell me more about Additional Tasks.
• Tell me more about the task: Laundry & Ironing.
• Tell me more about the task: Inside Fridge.
• Tell me more about the task: Inside Oven.

See all 11 articles

Different Types of Cleaning

• Do you offer post-occupation cleans?
• Do you offer pre-occupation cleans?
• Do you offer hospitality cleaning?
• Do you offer spring cleaning?
• Do you offer steam cleaning?
• Do you offer deep cleaning?

See all 7 articles

Specific Cleaning Requirements

• What if I want extra tasks completed?
• What if I only require ironing?
• What if I only require window cleaning?

Other FAQs

• Do I need to provide lunch?
• Can I give my SweepStar keys?
• Are SweepStars trained?
• How do SweepStars get to my home?
• Do I need to fetch or drop-off my SweepStar?