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  1. SweepSouth Help
  2. How SweepSouth Works

How SweepSouth Works

Insurance

  • What is not covered?
  • Please could you explain the cover in more detail...
  • How to add or remove insurance from bookings
  • How to add insurance - App
  • How to remove insurance - App
  • Is my SweepStar insured?
See all 8 articles

The Satisfaction Guarantee

  • The SweepSouth Satisfaction Guarantee.
  • I'd like to know a bit more about trust & support regarding SweepStars.

About the Service

  • Do SweepStars bring cleaning products?
  • Do SweepStars bring equipment?

Creating a Booking

  • How do I schedule a recurring booking with my preferred SweepStar - Website?
  • How do I schedule a once-off booking - Website?
  • How do I schedule a once-off booking - App?
  • How do I schedule a recurring booking - Website?
  • How do I schedule a recurring booking - App?
  • How do I request a specific or the same SweepStar?

Fees and Costs

  • How are fees calculated?
  • What is the Service Fee?
  • Will I be charged a fee for cancelling?
  • How do the calculated estimates work?

General FAQ

  • How do I cancel one upcoming booking within my recurring set?
  • How do I cancel a recurring set of bookings?
  • What is my relationship to SweepSouth and a SweepStar?
  • Can I get an estimate - How do I get a quote?
  • Can I book a single or one time cleaning?
  • Can I book a same-day cleaning?
See all 27 articles

Other FAQs

  • Do I need to provide lunch?
  • Can I give my SweepStar keys?
  • Are SweepStars trained?
  • How do SweepStars get to my home?
  • Do I need to fetch or drop-off my SweepStar?
SweepSouth Help