How SweepSouth Works

The Satisfaction Guarantee - Insurance

• Are SweepStars insured?
• I'd like to know a bit more about trust & support regarding SweepStars.
• The SweepSouth Satisfaction Guarantee.
• What is excluded from the SweepSouth Satisfaction Guarantee?
• When am I covered by the Satisfaction Guarantee?
• Is my SweepStar Insured for theft of money?

About the Service

• Do SweepStars bring cleaning products?
• Do SweepStars bring equipment?

Creating a Booking

• How do I schedule a once-off booking - Website?
• How do I schedule a once-off booking - App?
• How do I schedule a recurring booking - Website?
• How do I schedule a recurring booking - App?
• How do I request a specific or the same SweepStar?

Fees and Costs

• How are fees calculated?
• What is the Service Fee?
• Will I be charged a fee for cancelling?
• How do the calculated estimates work?

General FAQ

• How do I cancel one upcoming booking within my recurring set?
• How do I cancel a recurring set of bookings?
• What is my relationship to SweepSouth and a SweepStar?
• Can I get an estimate - How do I get a quote?
• Can I book a single or one time cleaning?
• Can I book a same-day cleaning?

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Other FAQs

• Do I need to provide lunch?
• Can I give my SweepStar keys?
• Are SweepStars trained?
• How do SweepStars get to my home?
• Do I need to fetch or drop-off my SweepStar?