SweepStar Help Centre
Emergencies
Booking problems
- I don’t get bookings
- I cannot find transport to get home (from my booking)
- I cannot find transport to get to my booking
- I have finished for the day but my client is not home to let me out
- I don’t have cleaning products for the booking (-5)
- I don’t see bookings on Earn More
General guidance
- How to earn more as a SweepStar
- How do I take days off
- How to improve your rating
- How to confirm when you completed a job (-15)
- What to do when you arrived at a job
- What to do when running late (-5)
I have a problem
Relation with your client
- My client has rated me unfairly/I want to dispute a poor rating I have received
- How do I rate my client – positive or negative
- My client has asked me to come to her regularly, what must I do?
- My client has put me in an uncomfortable position (e.g. verbal abuse, sexual abuse/conduct)
- My client has requested me to do something I am not comfortable doing (e.g. working on all fours, climbing ladders, etc)