SweepStar Help Centre
SweepStar Tips
- Improve: Negative Customer Reviews
- Improve: Same-day Cancellations
- Improve: Late Cancellations
- Improve: Late Arrivals
- Improve: Closing Bookings
- Improve: Job Confirmations
New Feature - Accepting and Declining Bookings
- How do I ACCEPT a booking
- How do I DECLINE a booking [Day off]
- How do I DECLINE a booking [No day off]
- How long do I have to accept/decline a booking?
- What if I decline?
- Will I get an incident (red doll/face) if I don't take action
Worker App
Frequently Asked Questions (FAQs)
- How can I earn more as a SweepStar?
- How can I improve my rating?
- How do I close a job?
- How do I confirm a booking?
- How do I confirm that I am on my way (in transit)?
- How do I rate my client?
Emergencies
Bookings
- I don’t get bookings
- I cannot find transport to get home (from my booking)
- I don't know how to get to my booking
- My client is not home to let me out
- What do I do if the client requested cleaning products and I didn’t bring any?
- My client gave me a low rating but they booked me again
Clients
- My client has asked me use a ladder for hard to reach places
- My client has asked me to work for them privately
- My client has asked me to come to her regularly, what must I do?
- My client made me feel uncomfortable (e.g. verbal abuse, sexual abuse/conduct)
- My client has asked me to do tasks I am not comfortable with (e.g. working on my knees, climbing ladders, etc.)