Kenya - FAQs

Booking Management (Kenya)

• Booking Management - How to view my bookings (Kenya)?
• Booking Management - How do I request a specific SweepStar (Kenya)?
• Booking Management - Who is my SweepStar (Kenya)?
• Booking Management - How do I leave instructions for my SweepStar (Kenya)?
• Booking Management - How do I give special instructions to my SweepStar (Kenya)?
• Booking Management - How do I update my card details (Kenya)?

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Booking Management - Changes & Editing (Kenya)

• Making Changes and Editing - Can I edit my booking (Kenya)?
• Making Changes and Editing - Why did you change my SweepStar (Kenya)?
• Making Changes and Editing - Can I leave or add a note for my SweepStar (Kenya)?
• Making Changes and Editing - Change my SweepStar (Kenya)
• Making Changes and Editing - Change my SweepStar for a single upcoming booking (Kenya)
• Making Changes and Editing - Change my SweepStar for all upcoming bookings (Kenya)

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Billing and Payments - General FAQs (Kenya)

• How does card payment work (Kenya)?
• Why is there a pending charge from SweepSouth (Kenya)?
• My account has an unrecognized charge (Kenya)?
• Why have I been charged an authorization fee (Kenya)?
• Why did you charge me R1 (Kenya)?
• Can I be billed weekly (Kenya)?

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Billing and Payments - Cancellations (Kenya)

• What is the SweepSouth cancellation policy (Kenya)?
• Why was I charged a cancellation fee (Kenya)?
• Will I be charged a fee for cancelling (Kenya)?

Billing and Payments - Refunds (Kenya)

• How can I get a refund (Kenya)?
• How do I request a refund for poor service (Kenya)?
• How do I request a refund of credits (Kenya)?
• How do I request a refund for a promotional deal (Kenya)?
• How do I request a SweepCred refund (Kenya)?

Billing and Payments - Billing Details (Kenya)

• How do I update my card details (Kenya)?
• How can I pay for my unpaid booking(s) (Kenya)?
• What if my payment failed due to an authorization error (Kenya)?
• What if I require my company details on the invoice (Kenya)?
• What if my card payment failed (Kenya)?

Billing and Payments - Payment Options (Kenya)

• Can I pay using M-Pesa (Kenya)?
• Can I pay using my card (Kenya)?
• What payment options do you offer (Kenya)?

Booking Feedback - Ratings (Kenya)

• How can I provide feedback (Kenya)?
• What are customer ratings (Kenya)?
• What happens to a rating that I submit (Kenya)?
• What happens to customer ratings and feedback (Kenya)?
• Can SweepStars see my feedback (Kenya)?

Booking Feedback - Problems with booking (Kenya)

• What do I do when I can't contact my SweepStar (Kenya)?
• What do I do if my SweepStar is late (Kenya)?
• What do I do if my SweepStar wants to reschedule or cancel (Kenya)?
• What do I do if my SweepStar didn't bring cleaning products (Kenya)?
• What do I do if more than one SweepStar arrives (Kenya)?
• What if my SweepStar left something behind (Kenya)?

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Booking Feedback - Problems with SweepStar (Kenya)

• What if my SweepStar appears to be lost (Kenya)?
• What if my SweepStar never arrived (Kenya)?
• What if my SweepStar left early (Kenya)?
• What if my SweepStar didn't finish the job (Kenya)?
• What if my SweepStar acted unprofessionally (Kenya)?
• Unsatisfactory service (Kenya).

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Marketing & Promotional Deals and Vouchers (Kenya)

• Do you offer any discounts, promotions, or other ways to keep service costs down?
• How do I apply a promo code?
• I forgot to add a promo code - what should I do?
• An error comes up when I apply a promo code?
• My promotional code has expired - what should I do?
• How do I request a refund for a promotional deal?

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SweepSouth Services (Kenya)

• What if I only require ironing?
• What if I only require window cleaning?
• Do you offer post-occupation cleans?
• Do you offer pre-occupation cleans?
• Do you offer hospitality cleaning?
• Do you offer spring cleaning?

See all 21 articles