Kenya - FAQs
Billing and Payments - SweepCred (Kenya)
Booking Management (Kenya)
- Booking Management - How to view my bookings (Kenya)?
- Booking Management - How do I request a specific SweepStar (Kenya)?
- Booking Management - Who is my SweepStar (Kenya)?
- Booking Management - How do I leave instructions for my SweepStar (Kenya)?
- Booking Management - How do I give special instructions to my SweepStar (Kenya)?
- Booking Management - How do I update my card details (Kenya)?
Booking Management - Changes & Editing (Kenya)
- Making Changes and Editing - Can I edit my booking (Kenya)?
- Making Changes and Editing - Why did you change my SweepStar (Kenya)?
- Making Changes and Editing - Can I leave or add a note for my SweepStar (Kenya)?
- Making Changes and Editing - Change my SweepStar (Kenya)
- Making Changes and Editing - Change my SweepStar for a single upcoming booking (Kenya)
- Making Changes and Editing - Change my SweepStar for all upcoming bookings (Kenya)
Outdoor Bookings (Kenya)
- About SweepSouth Outdoor (Kenya)
- What are the different outdoor cleaning options? (Kenya)
- What is included in every outdoor clean? (Kenya)
- Tell me more about additional tasks - Outdoor (Kenya)
- What if I want extra outdoor tasks completed? (Kenya)
- Tell me More about the Task: Gardening (Kenya)
Billing and Payments - General FAQs (Kenya)
- How does card payment work (Kenya)?
- Why is there a pending charge from SweepSouth (Kenya)?
- My account has an unrecognized charge (Kenya)?
- Why have I been charged an authorization fee (Kenya)?
- Why did you charge me R1 (Kenya)?
- Can I be billed weekly (Kenya)?
Billing and Payments - Cancellations (Kenya)
Billing and Payments - Refunds (Kenya)
Billing and Payments - Billing Details (Kenya)
Billing and Payments - Payment Options (Kenya)
Booking Feedback - Ratings (Kenya)
Booking Feedback - Problems with booking (Kenya)
- What do I do when I can't contact my SweepStar (Kenya)?
- What do I do if my SweepStar is late (Kenya)?
- What do I do if my SweepStar wants to reschedule or cancel (Kenya)?
- What do I do if more than one SweepStar arrives (Kenya)?
- What if my SweepStar left something behind (Kenya)?
- I wasn't matched with my preferred SweepStar (Kenya)?
Booking Feedback - Problems with SweepStar (Kenya)
- What if my SweepStar appears to be lost (Kenya)?
- What if my SweepStar never arrived (Kenya)?
- What if my SweepStar left early (Kenya)?
- What if my SweepStar didn't finish the job (Kenya)?
- What if my SweepStar acted unprofessionally (Kenya)?
- Unsatisfactory service (Kenya).
The Satisfaction Guarantee (Kenya)
- The SweepSouth Satisfaction Guarantee (Kenya)
- When am I covered by the Satisfaction Guarantee (Kenya)?
- What is excluded from the SweepSouth Satisfaction Guarantee (Kenya)?
- Are SweepStars insured (Kenya)?
- Is my SweepStar Insured for theft of money (Kenya)?
- Unsatisfactory service (Kenya).
Marketing & Promotional Deals and Vouchers (Kenya)
- Do you offer any discounts, promotions, or other ways to keep service costs down?
- How do I apply a promo code?
- I forgot to add a promo code - what should I do?
- An error comes up when I apply a promo code?
- My promotional code has expired - what should I do?
- How do I request a refund for a promotional deal?
SweepSouth Services (Kenya)
- What if I only require ironing?
- What if I only require window cleaning?
- Do you offer post-occupation cleans?
- Do you offer pre-occupation cleans?
- Do you offer hospitality cleaning?
- Do you offer spring cleaning?