Preauthorisation | Reserved, Pending | Cancellation & Service Fees

• How SweepSouth Billing(Payments) Works
• Cancellation Fees Explained
• How are fees calculated?
• No Booking but still charged
• Reserved/Pending Charges Explained
• Service Fees Explained

Promotions | Promo Codes

• Expired Promo Codes
• How do I return an unused deal voucher?
• How to apply a Promo Code
• I forgot to add my Promo Code
• The Promo Code gives an Error

Cancellations & Refunds

• Can I request a refund for a Promotional Deal?
• Can I request a Refund?
• Can I request a SweepCred Refund?
• Why was I charged a cancellation fee?
• Will I be charged a fee for cancelling?

SweepCred | Wallet

• Expired SweepCred
• How to check my SweepCred Balance
• How to purchase SweepCred
• SweepCred Explained
• Your Credits is no longer in my Wallet

Approved Payment Methods | Secure Payments

• 3D Secure Explained
• Approved Payment Methods
• Card Safety and Security Assurance
• How to activate 3D Secure

Adding & Removing Payment Cards

• How to ADD a new Payment Card
• How to edit/update Payment Card Details
• How to REMOVE a Payment Card

Gift Vouchers

• How to purchase Gift Vouchers
• How to redeem Gift Vouchers
• I forgot to add my gift voucher - what should I do?

Failed Booking Payments | Outstanding Balances

• How to settle my outstanding payment
• Temp hold failed - what to do next?

Invoicing | Account Statements

• How to add Company Details to an Invoice
• How to view invoices | Unpaid invoices

Referral Program | Invite & Earn

• How Invite & Earn works

Once Off & Weekly Billing

• Weekly Billing Explained