Booking Basics

• How to Manage my Bookings
• Where to view my historic, cancelled and upcoming bookings

Account Bassics

• How to unsubscribe from communications

Booked Too much time | Not enough time | SweepStar Took too long

• My SweepStar didn't complete the tasks
• My SweepStar finished way ahead of time
• My SweepStar left early but logged the full booking hours
• My SweepStar needs more time to complete the tasks
• My SweepStar took too long to complete the tasks

Account Deactivation | Deletion | Reactivation

• About Account Deactivation | Deletion
• How to deactivate or delete my Account
• How to reactivate your Account

Self-Managed Bookings

• Booking Cover for Self-Managed Bookings
• I'm no longer happy with the SweepStar allocated to the Self-Managed Booking
• My SweepStar can't make my Self-Managed Booking
• Support offered by SweepSouth for Self-Managed Bookings
• SweepStars pay rate for Self-Managed Bookings
• What Self-Managed Bookings mean

Update, Add & Remove Account Details | Password Reset

• How to Reset my Password
• How to update my Address
• How to update my Email Address
• How to update my Phone Number

Edit | Cancel| Reschedule Bookings

• Cancel and Contribute - [via APP]
• Cancel and Contribute [via Website]
• Editing Bookings Explained
• How to add a Recurring Tip
• How to add/edit/remove Extra Tasks
• How to cancel a booking due to an Emergency

See all 14 articles

SweepStar Management

• Change my SweepStar for a single upcoming booking
• Change SweepStar for all upcoming bookings
• How to Manage | Pick my SweepStar
• How to share feedback after a booking
• What if my SweepStar left something behind

Missing Bookings | Change in SweepStars

• Why we changed your SweepStar

SweepStar Transport | Lunch | Instructions | Contact

• Collecting and dropping off SweepStars
• How to contact my first SweepStar
• How to leave instructions for SweepStar
• Providing lunch for SweepStars

About SweepStars | Rating My SweepStar | SweepStar Earnings

• How to rate my SweepStar after the first booking
• SweepStar Earnings Explained
• What is my relationship to SweepSouth and a SweepStar?

Edit | Cancel | Reschedule Bookings - via Website

• Cancel and Contribute
• How to cancel a recurring set of bookings
• How to cancel an upcoming one-time booking
• Reinstate vs creating a new Booking

Edit | Cancel | Reschedule Bookings - via Mobile

• Cancel and Contribute
• How to cancel a recurring set of bookings
• How to cancel an upcoming one-time booking
• Reinstate vs creating a new Booking

Update, Add & Remove Account Details | Password Reset

• Updating Profile Details